About Thinktel - Outsourcing Model

Outsourcing Model

Our consulting services and re-engineering processes are designed to result in improved quality and service levels. We understand that the pace of business is constantly accelerating and deliver processes and solutions for the digital age and global enterprises.

We ensure that you enjoy the advantages of our team's operational, technical, and process excellence to improve business processes and turnaround time.
After discussing with our clients and understanding their needs and goals, we design a customized approach, set goals and create teams of specialists to implement the best solution.

In short, we approach our mission with a 'design, build and operate' methodology.

The first step is our hands-on approach to your requirements, both process-related as well as technical. With our credentials and expertise, we design processes and implement them. Knowledge transfer sessions take place so as to leverage upon past experiences and expertise.
Commitment is the underlying philosophy to customer service. We manage the process we have designed and do a test run to establish the integrity of the process. In short, we share the risk. That's the confidence we bring to your business and success. This is depicted in our “customer engagement cycle” below :

Outsourcing Model - Thinktel BPO Soutions

24-Hour Assistance

Technical experts are available online with 24-hour assistance and troubleshooting capabilities. Turnaround Less than 24 hours (except on Sundays/national holidays).

Thinktel Solutions services result in the following:

Improved cash flow
Additional revenues which were otherwise not billed
Reduction in staffing costs
Decline in overhead costs
Better compliance