About Thinktel - Infrastructure

Thinktel Contact Center Hardware and Software Infrastructure:


•Coral DX-2000: Integrated Voice and Data Network DX 2000. A Digital ISDN Switch and integrated system based on TDM & PCM technology

• Nec Aspila EX(KTS) : An intelligent Converged Communication System delivering many advantages of Voice over Internet Protocol (VoIP), traditional circuit-switched technology (TDM) or a combination

• Cisco Building Switch 2950 Router

• Lucent-Alcatel switches

• Multiple Primary Rate Interface Lines facilitating the contact center point

Hi-Speed ADSL Connectivity with Wi-Fi PnP infrastructure

Thinktel’s Contact Center solution is powered by NEC and Corel.
This is a robust solution with inbuilt state-of-the-art functionality

CRM Solutions
We have powered our own CRM through time and experience that helps to
standardize the calling approach through scripting and branching functionality.

WorkFlow FrameWork™ helps to distribute information quickly throughout the
organization to initiate the order fulfillment   process.

OpenWeb™ provides integration between your Web page and the Contact center.

Bulletproof™ provides integration between the IVR and the agent desktop application.

Customer Support/Teleservice allows agents to view both product  and get service information online and also get predefined product/service cross-sell on demand opportunities.