About Thinktel - Infrastructure
Thinktel Contact Center Hardware and Software Infrastructure:
Hardware
•Coral DX-2000: Integrated Voice and Data Network DX 2000. A Digital ISDN Switch and integrated system based on TDM & PCM technology
• Nec Aspila EX(KTS) : An intelligent Converged Communication System delivering many advantages of Voice over Internet Protocol (VoIP), traditional circuit-switched technology (TDM) or a combination
•
Cisco Building Switch 2950 Router
• Lucent-Alcatel switches
• Multiple Primary Rate Interface Lines facilitating the contact center point
Connectivity:
Hi-Speed ADSL Connectivity with Wi-Fi PnP infrastructure
Software
Thinktel’s Contact Center solution is powered by NEC and Corel.
This is a robust solution with inbuilt state-of-the-art functionality
CRM Solutions
We have powered our own CRM through time and experience that helps to
standardize
the calling approach through scripting and branching functionality.
WorkFlow FrameWork™ helps to distribute information quickly
throughout the
organization to initiate the order fulfillment
process.
OpenWeb™ provides integration between your Web page and the Contact center.
Bulletproof™ provides integration between the IVR and the agent desktop application.
Customer Support/Teleservice allows agents to view both product and get service information online and also get predefined product/service cross-sell on demand opportunities.
